Once you have entered your address details or account number, it then gives you four options: Once you have chosen from the above options, it will transfer you to a representative for help. You should contact Thames Water straight away on 0800 980 8800 to get the meter fixed. For example: Weve installed over 900,000smart water metersto help customers track their water use more effectively. A petition set up by the 1,000-strong swimming group the Teddington Bluetits against the sewage water recycling scheme has attracted almost 10,000 signatures before a consultation on the proposals ends on 21 March. If you spot a burst pipe or a leak that isn't on our list of reported leaks, please let us know on 0800 714 614. In some areas, we collect wastewater charges on behalf of another company. Wait to they take you to court and gain entry to compulsory repair the leak . The plan will see more leakage focused teams, repair more leaks, than ever before. The CCW said the total number of complaints to water and sewerage companies last year rose by 1.5% to 85,238. CEO Sarah Bentley . Did you know that our water distribution network is made up of around 31,600Km of pipes? Write your message and a Thames Water representative will reply to you. Posted. The usage was later found to have been caused by a leak. If youd like to retain your premium access and save 20%, you can opt to pay annually at the end of the trial. If you think you might have a leak but arent sure, there are some common signs you can look out for. Thames Water will return 51m and Southern Water will return 28.3m. If we cant resolve the issue straight away, well let you know how long it is likely to take and when well contact you again. If youre not satisfied with our final response, you can contact the Consumer Council for Water (CCW) for help. Munira has taken a number of actions in Parliament including: Following Muniras interventions, Thames Water agreed to hold two further consultation events. The Thames Water complaints department will respond to you within 10 working days by phone. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Our customers help too. Expand our field force further to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand, and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; This is usually the largest risk to our leakage level each year, Both extreme cold and hot conditions can increase leakage and with the impact of climate change, the risk is increasing, We continually review and update our leakage reduction plans against a range of short and long-term weather scenarios, We formally review our plans every three months to assess performance, identify areas where we need to do more, and review resource needs, A competitive recruitment environment has made it more difficult for us to secure the resources we need, With fewer teams available to make repairs, we're not able to repair as many leaks as planned, Were working to increase our resources, and we review our plans quarterly to make sure we remain on track, Were moving away from our outsourcing delivery model and will do high volume repair and maintenance work and planning in-house. A spokesperson said: We have undertaken environmental assessments looking at all possible pathways to impacts. Denis Castro, 53, says Thames Water even threatened to charg Whether you have just moved into a property and want to set up your water bill, or you just need to pay your water bill, we have all the contact numbers and methods you need to get sorted. hb```f``- B@qAQ4\)0k*P)}0VjW&}l;QBdB "YV+t%/, ^lR P( "A" -Ub`e@,v &W&3t\KZy=K's_h3q;!,0 J Dont miss our exclusive The team dug it up, only to discover that is not where the leak . In regards to continued leaks in the local area Thames Water have carried out repairs at the following locations: Half Moon Lane (small leak near Herne . If you dont have a home emergency plan, check your home insurance. Youll now be able to select your primary language and decide how you want the Google Translate extension to work. They turned our water stop cock off in the house to isolate that then watched the meter. Option 2: Should your query be about anything else, youll need to Press 2. Thames Water are in the process of hand delivering letters to the immediate vicinity of recent water leaks, which will include Leigham Vale, Palace Road and the affected part of Norwood Road. Well compare how much water youve used in the past, during a similar period, against the amount recorded by your meter while you had the leak. Well continue to work with you to find a solution, then well give you our final response on the matter. To access the Thames Water live chat you just need to click the chat icon at the bottom right hand corner of your screen, enter your name, email address, postal address and account number if you know it. We're really sorry about your experience with us. Whilst we remain focussed on achieving our overall target of 20.4% reduction in our baseline leakage, over the period 2020/21 to 2024/25 we are behind on our 2022/23 leakage performance and our target this year will now be very challenging to achieve. There is no leak at my property that I know of. If this is the case, you need to get the water meter fixed. More information and review your options. Like many residents in our area, Munira was extremely concerned to learn of Thames Waters plans to tackle water shortages by pumping treated sewage into the River above Teddington Lock. 65 Posts. You must Press 2 to speak to a Thames Water representative if you are not the account holder or dont have permission from the account holder. Depending on the nature of your Thames Water complaints, you can get in contact by phone through either of these two numbers: The Thames Water complaints team will try to resolve your issue as soon as you call. Twitter also has the choice to write a public tweet. As for Vesta Road, well total incompetence. No water at home? We understand that many of our customers may be experiencing financial difficulties and we may be able to offer some assistance. The number of written complaints received by the firm from household customers has risen from 17,039 in 2017/18 to 40,060 in 2021/22, according to the most recent figures from the Consumer Council for Water (CCW). There are other schemes that we could deliver within eight years but these are all more expensive, the company said. Posted. A Register reader got in touch after receiving an email purporting to be from the company and requesting that he re-register his online account. An earlier water recycling plan involving 300m litres of treated sewage being pumped into the river each day to replace the same amount of abstracted water was withdrawn after the Environment Agency said there would be an unacceptable environmental impact from raising the temperature of the water. Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. Journalists in 50+ countries follow the constant flow of money made and lost in oil & gas while I sent this to Thames Water, but a bill for 1,016 was the only response. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. Necessary to provide basic functions of the website such as page navigation. Thames Water PO Box 286 Swindon SN38 2RA "Thank you, thank you, thank you for this number - I struggled for 20 minutes to find one for Thames Water that worked and I have with this . Thames Water, the UK's largest water company, has been fined 2.3m for a pollution incident in 2016 that resulted in the . You can detect a water leak in your house, even if you can't see any water by: Checking your water usage regularly so you can see any sudden increases that you can't account for (having visitors, for example, or watering the garden more in hot weather), which could be a sign of a leak. Thames Water has been fined 4m after an estimated 500,000 litres of raw sewage poured into a stream in Oxford. We used to pay 400 but we suspect the cause is a recently installed smart meter. Dont forget to check your electricity supplys earthing system before fixing your leak. As a government agency, our regulator Ofwat doesnt handle general complaints. Munira recently challenged the Government in Parliament on holding water companies to account on the leak issue. Reducing leakage is an important part of protecting our water supply and making it resilient for the future. Learn more about how we find and fix leaks in our video. Have you registered for our financial support? If youre having problems with Thames Water, for example, issues with your billing, account, or your water services, you can go through the Thames Water complaints procedure to resolve your problems. New leaks can appear at any time. After choosing your option, you will need to say your postcode. Enhance our dedicated workstream to calm the network, balancing pressures to prevent leaks. The 'You've got a leak' booklet they issued to us, which we need to read and agree to before consenting . Thames Water has been fined for the second time in a year, with Ofwat imposing a multi-million pound penalty on the group for not doing enough to cut the amount of water leaking from its pipes. Make sure your cheque is payable to Thames Water Utilities Ltd and write your account number on the back of your cheque. Thames Water are in the process of hand delivering letters to the immediate vicinity of recent water leaks, which will include Leigham Vale, Palace Road and the affected part of Norwood Road. Tabled a Written Question on the Governments Environment Improvement Plan, which refers to water recycling schemes, such as that proposed at Teddington, to mitigate drought. We also recommend that you follow @thameswater Twitter as they will often tweet about service disruptions and issues affecting your water supply. If your property was built before then, please stay safe and pay a qualified electrician to check the wiring for you. Option 3 is for new Thames Water customers who have moved into a property supplied by Thames Water. He is well versed in UK energy and broadband markets and now writes web content for our online visitors. Technical documents within Thames Waters resources management plan show there are environmental concerns about the water reuse proposal. A month later, I was told that our water use had mysteriously returned to normal levels. THAMES Water has apologised after a huge amount of water was wasted in a series of major leaks in the same week the profit-making company threatened residents with 1,000 fines for breaking a hosepipe ban. Its important to get any leaks fixed as soon as you can. Pipes can burst for a variety of reasons including their age and structure, general wear and tear, and even vibrations from heavy traffic. Customers with unresolved complaints about water and sewerage can appeal to the Consumer Council for Water. If you cannot control the leak by closing the water shutoff valve, call Water Dispatch at (780) 412-4500 and report the leak. Thames Water has finally lifted its hosepipe ban after 90 days of restrictions affecting 10 million people. Magnus Grimond, from the swimming group, said the proposals were a significant threat to the fragile ecosystems of the river. We are being pursued by Thames Water over a 1,000 bill which it alleges has accrued in six months. Our Water distribution network is made up of around 31,600Km of pipes complaints to Water and sewerage can appeal the! Could deliver within eight years but these are all more expensive, the company and that. Of raw sewage poured into a property supplied by Thames Water over a 1,000 bill it. A Register reader got in touch after receiving an email purporting to be from the company requesting. Their Water use more effectively many of our customers may be experiencing financial difficulties and we may be able offer! 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