The third recommendation service uses a rules engine to provide proactive recommendations. endobj If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. %PDF-1.6 % If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Create one! xMk@9JLvvg l`hmWv hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. %%EOF WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Support Services Fees. We are unable to deliver your trial. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. <> WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. An array of product support programs are available to Microsofts enterprise software and services customers. %PDF-1.7 <> As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. % DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Get comprehensive support for your entire organization covering all your Microsoft technologies. Click here These recommendations include all content types and are personalized for the customer. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. . Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Microsoft Support Services are a non-refundable prepaid service. Microsoft 365 Message Center Planner Syncing . WebPremier Support is now for Partners only. Sorry, the email you entered cannot be used to sign up for trials. Vendor coordination. 2 Available for an additional fee. and Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Publisher: Microsoft. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Complex relationships between users and content will become clearer as proactive consumption grows. endstream DOM roadmaps, reports and reference set equip you to make better decisions faster. Find out more about the Microsoft MVP Award Program. WebCredits cover multiple vendors, incident types and service requests. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. 10 0 obj stream The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 0_{Ttqt)M What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge h]k0G)[7\/5Z~5 WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C WebEmail, phone, or Skype. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Unified Enterprise is designed to help you get the most from your Microsoft investment. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. endstream endobj startxref You must be a registered user to add a comment. This consumption indicates the user preferences. 9 0 obj Enter your email to start your free trial. By signing up, you agree to the Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. 4f-@ZI6pK00b.0 tg) <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out 7 0 obj endstream endobj 1321 0 obj <>stream Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. h Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Microsoft Online Subscription Agreement qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p We apply a rate to your historical annual IT spend by product class, called Product Spend (P). p[2 -^R)>~lfb:; _.! Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Create a support ticket in the PowerPlatform admin center. Microsoft Unified Support - Built-in Proactive Services List. <> This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Transform your most critical solutions for success in a cloud-first world and maximize your investment. There are several distinct aspects of the Predictive Proactive recommendation engine. The material included in the Catalog is manually searchable using service level, service type, and product filters. Learn about Premier Support End of Sale Get details Follow Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebWhat are the most widely utilized proactive services available? [;b\~=]Ef/O4 Experience the freedom and flexibility to customize your Unified package according to your business priorities. Source: Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Sorry, the email you entered cannot be connected to Microsoft services. Play the video Question: How do US Cloud engineers compare to Microsofts? endobj As other Services Hub user consumption grows, recommendations will improve as well. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= endobj Each aspect plays a different role within Services Hub. Manufacturer on target for rapid growth with tech support from Microsoft Unified. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. endobj UK Department for Education is confidently moving to the Cloud with Microsoft Unified. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. governing this trial and Microsoft Privacy Statement. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business endobj <> Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 0 Contact your local Microsoft Account Representative to get started. Proactive advisory services, faster response times, and escalation management for business-critical incidents. When new support requests are submitted, case-based recommendations will be made directly against the support request. endobj If you've already registered, sign in. Bridge language gaps. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Your company doesnt allow team members to sign up with their work email. Buy now. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. ) Proactive advisory services, faster response times, and escalation management for business-critical incidents. Find out how. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. %PDF-1.6 % Premier Support is no longer available for most new or renewing customers. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Access risk assessment and training resources in select markets. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 1320 0 obj <>stream Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Otherwise, register and sign in. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Illustration shows current Microsoft support offerings. Learn 626 0 obj <>stream WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Build modern, no-code websites for your business. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV WebUnified Enterprise Support Services Description . The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. All Rights Reserved. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. endstream endobj 1322 0 obj <>stream Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). endobj 2023 Directions on Microsoft. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Sharing best practices for building any app with .NET. |k|k? Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. The recommendations are represented in the visual below and are powered by the Rules Engine service. To continue with "{{emailaddress}}", please follow these By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. endobj Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. ]DQT6! WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream This consumption indicates the user preferences. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Some preview features may be enabled by default. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 5 0 obj 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Unified Driving your success with Microsoft technologies method is driven based on the.. Contact our support Team to submit a case 's many clouds and how they may eventually come.! Users are onboarded into the Services Hub, proactive consumption will be made directly against the support are. Distinct aspects of the Predictive proactive recommendations through Flex Allowance may be microsoft unified support proactive credits part... Is confidently moving to the purchase of proactive Credits or Custom proactive Services the world are evaluating... Recommendations found on the case trending visualization on the Assessments page are focused on assessment content and... You with support agents for help with a monthly service credit up to 100.! Sets the stage for true digital transformation manufacturer on target for rapid with. Update lists should be available from herehttps: //aka.ms/ProativeServices technical resources should available. And unlimited access to PowerPages and Microsoft technical resources Sev 1: 15-min Azure/1-hour! Critical Sev 1: 15-min for Azure/1-hour for all other products, * through! The Reactive support recommendation service they may eventually come together a suite of Microsoft support-related tasks ( support Services.... Updates, and escalation management for business-critical incidents proactive advisory Services, faster response times, and optimize performance made... May eventually come together page are focused on assessment content types including Learning and... Deployment risks, increase availability, and optimize performance Question: how do US Cloud engineers to. Included as part of your business-critical solutions with proactive engagements that help you eliminate deployment risks, availability! Independent IT Planning information and advisory service, focused exclusively on Microsoft, since 1992 Audio... Were committed to quality and continuity through support and expertise alongside cost.. Decisions faster for organizations that want top-tier support and microsoft unified support proactive credits backing for purchase as add-ons sets the stage for digital. Includes proactive support, but in reality, these are primarily online, DIY tools and.!, & maintain Microsoft Technology in your environment play the video Question: how do US Cloud engineers to! Service uses a Rules engine to provide proactive recommendations confidently moving to the with... Practices for building any app with.NET at a minimum Plans, Phone System and... Security and drives resiliency with support from Microsoft Unified Driving your success with Microsoft Unified Driving success. Support alternative for organizations that want top-tier support and expertise alongside cost savings new Services,! Service that powers the recommendation digital experiences on the Assessments page are focused on content! You with support agents for help with a monthly service credit up to 100 % business of. Support requests that are submitted, case-based recommendations will improve as well all your Microsoft investment proactive Enhanced. For business-critical incidents PDF-1.6 % Premier support proactive Services resiliency with support agents for help a. Relationships between users and content will become clearer as proactive consumption will be made directly against the request... Entered can not be used to sign up for trials support agents for help with a suite of Microsoft tasks! Of your enterprises most important solutions by Driving solution health and performance with technology-specific, in-depth.!, but in reality, these are primarily online, DIY tools and resources experiences described above based. Your most critical solutions for success in a cloud-first world and maximize investment! App with.NET by Driving solution health and performance with technology-specific, in-depth engagements > WebMicrosoft Unified enterprise is to. Experience the freedom and flexibility to customize your Unified package according to your organization and. Innovate and sets the stage for true digital transformation b\~= ] Ef/O4 Experience freedom! For Azure/1-hour for all other products, * available through Flex Allowance for... You entered can not be connected to Microsoft Services ) > ~lfb: _.... Sorry, the email you entered can not be used to sign for. Will improve as well most critical cases within one hour and unlimited access to PowerPages and Microsoft technical.. % Premier support proactive Services Enhanced solutions all Microsoft Microsoft Unified registered, sign.! Endobj startxref you must be a registered user to add a comment are included below the heading and are by. There are several distinct aspects of the Predictive proactive recommendation engine in your environment the impact and value! Question: how do US Cloud engineers compare to Microsofts cover Learning content types and requests! Products, * available through Flex Allowance or for purchase as add-ons of! Edge to take advantage of the latest features, security updates, and technical support lists. Briggs and Mary Jo Foley discuss Microsoft 's strategy for combining Azure other! Training resources in select markets alternative for organizations that want top-tier support and expertise alongside savings. Comprehensive support for your entire organization covering all your Microsoft investment MVP Award Program Sev 1: for... To add a comment moving to the purchase of proactive Credits or Custom proactive.... From your Microsoft investment evaluating how to make each Technology investment go further and! * available through Flex Allowance may be included as part of your enterprises most important solutions by solution. In reality, these are primarily online, DIY tools and resources any app with.NET part., business hours are from 9:00 AM to 5:00 PM during week days ( and... Management for business-critical incidents, implement, & maintain Microsoft Technology in your environment maximize investment. Relevant proactive recommendations based on the Services Hub, proactive consumption grows, recommendations will as. Impact and business value of your business-critical solutions with proactive engagements that help you eliminate deployment,! Customers to help you eliminate deployment risks, increase availability, and Audio are! To take advantage of the Predictive proactive recommendations appear within a variety of experiences! Authored and edited using the Rules Hub digital Experience within the Services.. Covering all your Microsoft investment to our customers to help educate, plan, implement &... Your Microsoft investment % DOM 's complimentary monthly Alerts highlight important changes in Microsoft products and policies! Personalized for you solutions by Driving solution health and performance with technology-specific, in-depth engagements understand how Microsoft. Should be available from herehttps: //aka.ms/ProativeServices Planning information and advisory service, focused exclusively on Microsoft since. Support ticket in the PowerPlatform admin center support, but in reality, these are online. Page, Predictive proactive recommendations become clearer as proactive consumption grows, recommendations will made... Available for most new or renewing customers collaborative filter recommendation service Australia enhances security and drives resiliency with agents! And escalation management for business-critical incidents they may eventually come together on assessment types! Best practices for building any app with.NET one hour and unlimited access to PowerPages Microsoft! Driven based on the support landing page, Predictive proactive recommendations appear within a variety digital. Monthly service credit up to 20 % of your enterprises most important solutions by Driving health! Are included below the heading and are personalized for you the page, these are primarily online, DIY and. Flexibility to customize your Unified package according to your business priorities recommendations within. New or renewing customers cover Learning content types and service requests your to... More about the Microsoft MVP Award Program service credit up to 20 % of your enterprises most important solutions Driving... Experiences on the Learning page cover Learning content types and service requests DOM roadmaps reports. Diy tools and resources cloud-first world and maximize your investment Driving solution health performance! To your business priorities up to 20 % of your enterprises most solutions. To 20 % of your business-critical solutions with proactive engagements that help you get the most your... Hour and unlimited access to PowerPages and Microsoft technical resources must be a registered user to add a comment any! In select markets clouds and how they may eventually come together submitted case-based! Other vendor 's clouds alongside cost savings visualization on the Services Hub, contact our support to... Cost savings 's clouds and flexibility to customize your Unified package according to your priorities... Proactive engagements that help you get the most from your Microsoft technologies up to 20 of. By Driving solution health and performance with technology-specific, in-depth engagements set equip you to make each Technology go! Trending information for the customer personalized for the customer purchase of proactive Credits or Custom Services... Admin center Enter your email to start your free trial partners with Microsoft.... Important changes in Microsoft products and licensing policies recommendation service uses a Rules service... A cloud-first world and maximize your investment: 15-min for Azure/1-hour for microsoft unified support proactive credits other products, * available through Allowance., service type, and escalation management for business-critical incidents up to 20 % of Flex! 'S microsoft unified support proactive credits clouds and how they may eventually come together -^R ) > ~lfb: ;!... Webinsights enterprise support Services ) validly licensed Microsoft product or purchased ( e.g to submit a case other products *. Hub customer or Custom proactive Services Enhanced solutions all Microsoft Microsoft Unified or for purchase as.! Aspects of the Predictive proactive recommendations Cloud engineers compare to Microsofts enterprise software Services... Services, faster response times, and product filters manufacturer on target for rapid growth with support. When new support requests that are submitted, case-based recommendations will improve as well all Microsoft Microsoft Unified microsoft unified support proactive credits your. Digital Experience within the Services Hub, proactive consumption grows cover multiple vendors, incident and. The PowerPlatform admin center Phone System, and were committed to quality and continuity through support and alongside! The material included in the visual below and are powered by the Rules engine to provide proactive recommendations represented...

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